Booking Confirmation

A proposal, consultation, or service request does not reserve your project date. Following acceptance of your proposal or booking request, an email containing your deposit invoice and payment instructions will be sent to the email address provided.

Your booking is not considered confirmed until the required deposit has been received. Graze Hospitality reserves the right to release requested dates if payment is not received within the timeframe outlined in your proposal or invoice.

Deposits

A non-refundable deposit is required to secure all consulting engagements, operational assessments, implementation projects, and scheduled services. The remaining balance will be due according to the terms outlined in your service agreement or invoice.

Scheduling & Rescheduling

Should you need to reschedule a Discovery Session or consulting engagement, we kindly request at least 48 hours' notice. Graze Hospitality will make every effort to accommodate scheduling changes based on availability.

Cancellations

Deposits are non-refundable but may be applied toward one rescheduled appointment if notice is provided at least 48 hours prior to the scheduled service. Cancellations made with less than 48 hours' notice may require a new deposit to reserve a future date.

Guest Experience Evaluations

For The Graze Standard™, scheduling will be coordinated between Graze Hospitality and the client. The client is responsible for reimbursing the cost of food, beverages, applicable taxes, and gratuity incurred during each scheduled guest experience evaluation.

Project Timelines

Project timelines are dependent upon timely communication, receipt of requested information, and client feedback. Delays in approvals, requested materials, or scheduling may affect project completion dates.

Travel Policy

Travel within a 30-mile radius of Cherry Hill, New Jersey is included in your project investment. Services requested beyond this radius may be subject to a travel fee, which will always be discussed and approved by the client prior to scheduling.

Payment Terms

All invoices are issued with Net 15 payment terms unless otherwise agreed upon in writing. Payment is due in full within fifteen (15) calendar days of the invoice date.

Invoices that remain unpaid more than 30 days after the invoice date will incur a $50.00 late fee. Graze Hospitality reserves the right to suspend or postpone services, withhold deliverables, or delay future scheduling until the account has been brought current.

Ownership of Deliverables

All training materials, standard operating procedures (SOPs), manuals, templates, reports, checklists, and other deliverables remain the intellectual property of Graze Hospitality until all outstanding balances have been paid in full. Upon receipt of final payment, ownership of all customized deliverables created specifically for the client transfers to the client for internal business use.

 

Thank you for trusting Graze Hospitality. We are committed to providing thoughtful, professional consulting services that help your restaurant build stronger systems, develop exceptional teams, and create memorable guest experiences.